Support

Email contact@avlis.group. We read everything. If a clinic is locked out, or a patient cannot open the program you sent, put URGENT in the subject and it goes to the top of the pile.

Include, if you can

The email address on the account.
What you were doing, and what happened instead.
The version — open the avatar menu; it is the last line, reading v1.0.0 or similar.

Common answers

Do my patients need an account?: No. You share a private link and the patient opens it in a browser. Patients install nothing and sign in to nothing.
How do I delete my account?: In the app: avatar → Settings, then scroll to the bottom of the settings sheet. It removes every patient, all recorded media and your own account. It cannot be undone.
A patient asks to have the record deleted.: The patient can do it from the portal link, at any time, without asking you. You receive an email and a deletion certificate.
Where is our data held?: Australia — Sydney. Records and media both.
Billing: Email us to change or cancel a plan and we will take care of it. If a renewal is close, say so — you are not charged for a period you asked to cancel, whatever day the email is read.

Where to write

All of these reach the same inbox, so use whichever you already have: contact@avlis.group, support@avlis.group, motus@avlis.group.

Documents

Motus is a documentation and communication tool for registered allied-health practitioners. It does not diagnose or treat, and is not a substitute for professional care.